Iron Mountain Operations Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Operations Service Coordinator in Wixom, Michigan

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.

Responsible for planning of daily work assignments for team, communicating targets and monitoring results throughout the course of the shift. Responsible for measuring and reporting results to direct team and Market leadership. Successful leader will have the ability to motivate the team to perform at the highest level in order to meet internal performance requirements and external customer expectations. Applicant must be driver qualified or submit to be driver qualified and open to operate both cargo van and box truck. Applicant will commit to on-call 24 hrs, 7 days and 365 days per year. Position to include shift work, holidays and weekends.

Human Resources / Workforce Leadership – Provides daily oversight of non-exempt team under assigned control to ensure that high levels of service, production and quality metrics are achieved. Provides some OJT. Operational Excellence, Standards & Compliance - Consistently meet/exceed department service goals and objectives. Ensures prompt and accurate completion of all service requests by customers. Achieves maximum efficiency and quality service, including productivity targets. Recommends solutions and changes for improving operational excellence. Teaming/TCS – Consistently meets/exceeds customer service standards and model exemplary customer service behaviors. Safety & Security & Building Maintenance - Ensures compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. 1-2 years of experience within a service industry. Operations Coordinator provides daily direction to team through communication of work assignment and departmental targets; reviews daily performance to ensure that work assignments have been completed and communicates results to team. Basic problem-solving skills are required to resolve issues related to inventory discrepancies and customer related requests. Problem solving skills include thorough knowledge of workflows and operating systems to facilitate quick resolution of all identified problems. Total travel: 10% Education / Experience: High School / 1 – 2 Years.

Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0037239