Iron Mountain Operations Jobs

Job Information

Iron Mountain Release of Information Specialist in United States

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Our Release of Information Specialist are the face of Iron Mountain and enjoy all the benefits of a career! See the details below.

*Competitive Pay/Quarterly Performance Bonus

*Employee Stock Purchasing Program

*Referral Bonuses and Tuition Reimbursement

*2 Weeks Paid Vacation, 7 Paid Holidays

*Competitive Benefits Package/401K w/ Company Match

*Medical, Dental, Vision Benefits available immediately

LOCATION: At client site: 5352 Linton Blvd, Delray Beach FL 33484.

SALARY: $15.00.

HOURS: Monday – Friday 8:30am – 5:00pm


*Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy.

*Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy).

*Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.

*Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes.

*Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy.


*Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred.

*A minimum of 1-3 years working in a hospital environment or medical background/records management experience required .

*High comfort level with computer programs and software. Proficiency with data entry functions.

*Strong organizational /interpersonal skills; attention to detail and the ability to multitask.

*Solid oral and written communication skills.

*Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received.

*Position may be on site at a record center or medical facility.

*Service Level Agreements with the customer require that work be processed within set timeframes.

*Answer all routine customer inquiries in an efficient and effective manner.

*Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials.

*Education/Experience: High School Diploma or GED required/ associate’s degree preferred/ R.H.I.T. desired .

Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at s at and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J0018608