Job Information
Iron Mountain Supervisor - Operations Support in Singapore, Singapore
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Job
As the Supervisor of Operation Support, you will be responsible for overseeing and managing multiple operational teams within our organisation. Your primary focus will be on ensuring efficient and effective day-to-day operations, optimising processes, and driving performance improvements across various departments. This is a critical leadership role that requires exceptional organisational, analytical, and interpersonal skills.
The Responsibilities
Team Management:
Lead, inspire, and manage a team of operations professionals, providing guidance, coaching, and support
Foster a positive work environment that promotes collaboration, productivity, and employee development
Set clear performance expectations, monitor progress, and provide regular feedback to team members
Operational Efficiency:
Develop and implement strategies to optimise operational processes, streamline workflows, and enhance productivity
Identify areas for improvement and implement solutions to drive efficiency and reduce operational costs
Ensure compliance with industry regulations, internal policies, and procedures
Performance Monitoring and Reporting:
Establish key performance indicators (KPIs) to measure the performance of operational teams
Regularly analyse operational metrics and generate reports to assess performance, identify trends, and make data-driven recommendations
Present findings and recommendations to senior management for informed decision-making
Cross-Functional Collaboration:
Collaborate with other departments, such as Risk Management, Compliance, and Customer Service, to ensure seamless operations and alignment of objectives
Act as a liaison between operational teams and senior management, effectively communicating goals, challenges, and progress
Continuous Improvement:
Foster a culture of continuous improvement by encouraging innovation, soliciting feedback, and implementing best practices
Stay updated with industry trends, emerging technologies, and regulatory changes to proactively adapt and enhance operational processes
The Person
Bachelor's degree in Business Administration, Finance, or a related field
Master's degree preferred
Proven experience (2-3 years) in operations management
Strong knowledge of banking operations, including transaction processing, account management, and regulatory compliance
Excellent leadership skills with the ability to inspire and motivate a diverse team
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams
Proficiency in using various software applications and tools for data analysis, reporting, and project management
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0060672