Iron Mountain Solution Desk Manager in Santa Fe, New Mexico
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
The Solution Desk Manager reports to the Regional Specialist Team Leader and is responsible for managing a team consisting of Solution Development Specialists, Solution Architects, and Sales Specialists. The Manager’s team will primarily be supporting opportunities around Iron Mountain’s standardized product offerings from Global Solutions. The individual in this role will maintain and grow the existing team as well as enable team members to support customer engagements including solution positioning, scoping, development and hand-off to the delivery team for Iron Mountain solutions to ensure that they exceed customer requirements. This role will also influence the positioning and marketing of the existing and future services catalog to ensure it remains aligned with the market and customer needs from a standard offerings standpoint. The individual in this role will drive the team to support internal teams and customer engagements with efficient production of pricing models and statements of work, subject matter expertise of standardized offerings, and continual communication with internal teams. This role is responsible for guiding and leading a team to meet financial targets for Iron Mountain’s Global Solutions business.
Ensure the growth and development of the Solution Desk team, set the expectations and culture of the team
Support customer engagements through efficient production of pricing models and statements of work
Promote and Enable Global Solutions with core Iron Mountain sales teams
Coordinate with core Iron Mountain sales leadership to plan, develop and execute sales strategy and tailor to potential clients
Develop and execute team process, coverage and engagement strategy
Develop and support Team GAOs and team members personal and professional growth
Support the team on customer engagements including:
Services and Solution Overviews
Technical services deep dives
Product/Solution reviews, roadmap and future vision conversations
Pilots and Proof of Concepts
Technical Training for the team and individual team members
Product Training for the team and individual team members
Industry, Market and Competitive Education for the team by keeping informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Utilize resources and perform research to determine sales patterns and strategies.
Pipeline Review and sales strategy development with team members and core selling partners
Team alignment, relationship development, education and communication with Services Partners
5+ Years of experience in at least 3 of the following primary disciplines:
Experience leading or managing Pre-Sales teams in a technology focused organization
Proven experience in effective solution design leadings to revenue generation that met business objectives
Experience in data recognition / analysis technologies and how they are used in Machine Learning, Data Analysis, Artificial Intelligence, Cognitive Neural Networks
ECM-solutions, Document Management Systems, Workflow, Business Process Management and Information Governance
Enterprise Software for structured, unstructured data and content management
Cloud SaaS in the content services or information management market
Industry specific expertise around modern technologies and their impact in business transformation
Strong background and proven experience of consultative solution approaches, pre-sales/ sales process and technology focused-solution selling.
Desired Abilities and Skills:
Ability to team effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues
Excellent written, oral and presentation skills.
Strong interpersonal, planning, and analytical skills.
Self-motivated and a strong drive to seek information and support in succeeding.
Ability to influence and negotiate.
Ability to make decisions and think in broad terms, considering the impact to the entire company.
Enterprise Software including ERP, CRM, Document/Content management Information Governance and BI
Enterprise Storage - Understanding of NAS, DAS, SAN, and Object Storage, HDFS, Converge and Hyper-converge Infrastructure, software and hardware storage technologies
Enterprise network architecture and advanced networking technologies
Enterprise Data Protection- Understanding of top Security, Backup, Recovery and Data protection applications
Enterprise data archiving techniques and applications
Cloud market and use cases – Amazon S3, Microsoft Azure, Google (GCP)
Virtualization – VMWare, Docker, Hyper-V, Cloud computing
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE