Iron Mountain Operations Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Project Solutions Specialist in Remote, Prince Edward Island

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

The Project Solution Specialist is responsible for creating quality and timely project statements of work (SOW’s). This role coordinates sales teams, territory business leaders, regional project leaders and market project leaders in order to produce SOW’s while establishing an effective project result. This role incorporates regional financial objectives when developing SOW pricing. The Project Solution Specialist ensures that SOW deliverables align with operational capabilities and adhere to safety guidelines. This role promotes quality service and revenue performance by monitoring and taking necessary action for SOW’s to meet or exceed defined process SLA’s, financial targets and customer satisfaction. The Project Solution Specialist performs these activities for all types of project services SOW’s, including Library Deals, National Deals and those associated with Iron Mountain Clean StartTM. This role serves as the subject matter expert on RPO processing and systems. The Project Solution Specialist serves as an administrator who answers team questions and acts as a liaison who resolves technical issues.

Position Highlights:

  • This role is an individual /single role and is remote. The ideal candidate must/ should be able to be onsite as needed at one of our locations/offices

  • Competitive Salary(DOE) + Bonus Program

  • Comprehensive Benefits Package

  • Paid vacation, paid holidays, paid sick/personal time (Full Time Employees)

  • Tuition Reimbursement

  • Registered Retirement Savings Plan (RRSP)

  • Employee Stock Purchase Program

  • EAP- Employee Assistance Program

Key Responsibilities:

  • Receive and process requests for project service SOW’s (submitted by sales)

  • Create and manage SOW’s using prescribed process steps

  • Develop pricing for SOW’s

  • Develop operational workflows for inclusion in project SOW’s

  • Serve as communication conduit between sales, customers and operations

  • Oversee SOW lifecycle from creation to completion (escalate as necessary)

  • Enable SOW statistic & metric reporting by collecting and summarizing data

  • Monitor SOW status proactively and follow up on unsigned projects diligently

  • Facilitate timely and accurate billing (and related timekeeping entries)

  • Communicate with regional leadership team, customers, peers and other employees at various levels in the organization (written and verbal)

  • Practice “Playing to Win” philosophy by partnering with sales and internal teams on deals

  • Think and act big picture (ideate innovation and embrace process standards)

  • Partner with and support multiple markets while ensuring organizational consistencies

  • Navigate the organization to advance opportunities and or resolve issues

  • Schedule and facilitate conference calls

  • Represent Iron Mountain and Project Services on customer calls

  • Maintain composure when dealing with difficult customers and internal issues

  • Understand customer needs and work with sales to develop and promote relevant and forward thinking solutions

  • Train others to ensure consistency in processes and use of systems

  • Develop and interpret data to make informed decisions

  • Access and Interpret customer contracts/agreements

  • Use excel with proficiency; dig into spreadsheet

  • Implement RPO process changes within the team

  • Coordinate resolution of technical issues

  • Support onboarding and mentoring of RPO team members

  • Coordinate RPO coverage when team members have time off

Functional Knowledge, Skills, and Competencies:

  • Strong Customer service and customer management experience

  • Proactive with leads and follow up time to customers

  • Solid customer service abilities

  • Able to manage multi market & large scale projects over a long period of time

  • Able to develop strategic pricing/plan which aligns with Regional goals

  • Strong financial and business acumen

  • High level of emotional intelligence

  • Strong organizational, time management and attention to detail capabilities

  • Working independently with minimal supervision

  • Being responsive - working with a sense of urgency towards internal/external customers

  • Taking ownership of portfolio/assigned work from start to finish

  • Thorough knowledge and understanding of IM operations/workflows

  • Escalate & resolve complex issues quickly by engaging organization at correct level

  • Understanding financial plans, momentary and strategic value

  • Ability to use tracking mechanisms and operate software

  • Travel may be 10%

Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0028637