Iron Mountain Vault Specialist in Norcross, Georgia

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

  • Full benefits -eligible day 1 of employment

  • Medical

  • Dental

  • Vision

  • Other benefits-

  • Paid vacation, holidays, sick/personal time

  • Tuition Reimbursement

  • 401k (with company match)

  • Employee Stock Purchase Program

Perform regular processing of media, containers, inventory maintenance, and required documentation of customer data stored in the IMOSDP vault.

  • Process open-slot media and containers by filing media in/out of slots and cycling containers to/from shelving/racks.

  • Complete and maintain all records and forms with respect to receiving and/or releasing customer data which includes the filing of vault paperwork.

  • Utilize OPIS for inputting and tracking of all media/container processing.

  • Answer incoming client phone calls and contact clients via telephone.

  • Unload route vehicles as required (unless employee is performing both unloading and library duties as part of the normal schedule).

  • Other duties, as specified by manager/supervisor.

Qualifications

  • Familiarity with PCs and other computer-related products.

  • Ability to read, write, speak and understand English well.

  • Must be able to communicate verbally with customers via telephone.

  • Must be able to understand the importance of detail and accuracy.

  • Strong customer service skills, including understanding the importance and value of the IMOSDP customer.

  • Must be able to read and verify group of numbers continuously during shift.

  • Demonstrate understanding for the importance and value of customers.

  • Total travel 10%; overnight travel 10%.

  • From time to time and based on the business needs of the branch or facility, an OSS will be required to operate an Iron Mountain vehicle. With the unpredictability of client recalls and other contingencies, all OSS personnel are subject to being asked to drive. Our OSS employees will need to ensure a driving record is maintained that meets acceptable parameters for the IM Driver Qualification matrix for driving violations. Being unable to drive for IM may affect one’s ability to continue employment.

  • Education: High school diploma or GED equivalent.

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2018-19898

Category Operations

Type Full-Time