Iron Mountain Imaging Operations Manager in Livermore, California
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Operations Manager, Digital Solutions
Iron Mountain’s Digital Solutions team helps lead customers along their Digital Transformation journey. The imaging operations convert physical documents into digital assets and also extract data from digital content to support customer’s business processes. The Manager of Digital Solutions is responsible for all aspects of the imaging operations, providing leadership to large teams, ensuring excellent service to customers, and managing financial performance.
Key areas of responsibility
Lead over 50 employees in single or multiple locations
Direct management of supervisors
Develop and/or lead programs to maximize employee engagement and satisfaction
Communicate and interact with employees to optimize task performance while maintaining a high level of morale.
Indirect leadership across multiple functional areas within Iron Mountain
Lead and/or participate initiatives within and across business lines
Ability to develop, motivate and grow a strong team
Creating presentations and communicating with leadership about plans and strategies
Accountable for service delivery across a large portfolio of customer projects and programs
Develop relationships with key customers and serve as point of escalation
Provide expertise and support to the sales team in pursuit of new opportunities or growing existing relationships
Accountable for the safety of the work environment, processes, and equipment.
Plan capacity based upon expected productivities for each phase of the operation
Manage workload to meet workloads, goals, and guidelines consistent with the Facility’s profit objectives.
Ensure all work is performed by the specified turnaround time
Continuously review areas of responsibility to increase productivity and improve efficiency.
Ensure that measurable “standards & expectations” for each position in departments are written and updated frequently
Ensure process and procedures are in place to ensure Iron Mountain security policies and controls are met related to imaging
Maintain proper DR process and procedures for the imaging environment
Identifying problems and coming up with effective solutions quickly
Identifies trends and assess opportunities to improve processes and execution.
Responsible for employee safety, security of the building, equipment, and grounds.
Accountable for financial results of a budget that exceeds $10M in annual revenue
Develop financial forecasts based upon established pricing, operational metrics, staffing, equipment, and facilities costs
Manage financial performance of market by partnering with the Regional Finance Manager and Director of Business Support to analyze trends and monitor P&L.
Develop and execute appropriate plans to achieve targets based on current performance and forecasted trends.
Work with leadership to develop gap plans to minimize risk of missing financial objectives.
Develop and execute initiatives to maximize financial results
Approval authority for pricing proposals impacting assigned market(s).
Key Skills, Requirements and Competencies:
Bachelor's degree; may have post-graduate education or training.
10+ years of operations leadership, preferably imaging operations or comparable high-volume transactions operations.
Extensive customer relationship management experience
Excellent knowledge of operations management, workflow management software, and capacity planning
Experience leading within a matrix management organization preferred
Previous experience managing client accounts, developing client relationships and maintaining a high degree of client retention.
Proven work experience in team-oriented, participative management environment
Written and oral communication skills
Financial planning, auditing, and budgeting skills
Ability to identify opportunities
Ability to build relationships with partners and other organizations
Leadership: Ability to provide active/hands on leadership over all aspects of Iron Mountain’s business lines in assigned markets. Ensure Iron Mountain’s core values are upheld throughout the market. Proven experience in setting strategy, vision, tone, and culture for the Market that are in line with the Regional goals. Demonstrated ability in driving initiatives and new products/services within market.
Financial Acumen: Solid understanding of financial statements and how to use the data to make business decisions. Analyze activity trends and pipelines to forecast activity and labor requirements. Understand the impact of price and deal structure on the bottom-line.
Decision Making: Ability to provide quality of service and tradeoff between performance, economics and profitability. Demonstrated success in handling various situations such as: Customer Related Issues, Service Issues, market issues and Human Resources Issues. Solid understanding and proven ability to lead/manage profitability performance of market and making changes to ensure success.
Problem Solving: Proven ability to understand customer challenges and work with operations and sales teams to develop win-win solutions. Ability to adjust strategic plan and change course in the event key goals may be missed.
People/Team Development: Demonstrated ability to implement development plans that result in the growth of employee skills and abilities. Track record of preparing employees for promotion, taking on additional responsibility and leading teams to greater levels of performance and success. Skilled at succession planning.
Nature of Impact: Solid understanding and proven ability of increasing performance through leveraging of labor, driving price and driving growth. Ability to drive top line revenue and bottom line profit. Must have ability to communicate all products and services to internal and external customers.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE