Supervisor, Business Process Operations

Location: Cochin, Kerala

Department: Business Process Operations

About the Role

As a Supervisor, Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale digitization projects across customer sites and IMI facilities. This role requires strong project supervision, cross-functional coordination, and the ability to lead high-performing teams while ensuring adherence to standard operating procedures (SOPs) and delivery commitments.

You will serve as a critical link between Key Account Managers and on-ground delivery teams to ensure timely, high-quality outcomes. Additionally, you will support vertical leads in achieving monthly, quarterly, and annual operational goals and budgets.

An ideal candidate brings a deep understanding of digitization, workflow automation, and productivity optimization with a passion for leveraging technology to streamline operations.

Key Responsibilities

• Manage large-scale digitization operations, both at customer sites and IMI facilities.

• Supervise teams involved in scanning, digitization, metadata management, and document handling.

• Plan and execute projects in line with SOPs, quality standards, and timelines.

• Conduct Proof of Concept (POC) exercises and process enhancements as needed.

• Coordinate between Key Account Managers and delivery teams for seamless execution.

• Drive productivity improvements through automation and time & motion studies (TMS).

• Monitor team KPIs and ensure alignment with business goals.

• Support in budgeting, cost optimization, and AOP planning.

• Prepare and maintain MIS reports and presentations for internal and external stakeholders.

Qualifications & Experience

• Graduate (mandatory); MBA in Operations preferred.

• 5–7 years of relevant experience managing digitization/large-scale judiciary projects.

• Proven ability to lead teams of 50–100 members.

• Strong understanding of document management systems (DMS), metadata creation, and workflow management.

• Prior experience in handling judiciary-related digitization projects is a must.

• Proficiency in Malayalam is mandatory.

• Familiarity with production scanners and related market trends.

• Experience in server management will be an added advantage.

• Strong command of Google Suite (Sheets, Docs, Slides); knowledge of Google Data Studio preferred.

• Experience with RFP evaluation, project costing, and gross profit optimization is desirable.

• Customer-focused mindset with the ability to balance SOPs with industry best practices.

What We’re Looking For

• A self-motivated and target-driven individual with strong leadership and communication skills.

• A detail-oriented professional capable of identifying process improvements and driving operational efficiency.

• A team player with a solution-oriented approach and the ability to manage multiple stakeholders.

Interested candidates can apply through this post or share the updated resume with runa.singha@ironmountain.com.

Thanks and regards,

TA Team

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0086926