Iron Mountain Special Project in Jacksonville, Florida
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
To work on a special project and to service customers in a responsive manner through accurate and timely follow through and by being a team player within a high performance team, whilst championing and implementing regulations and processes.
Accurately process customer information and ensure completion within timed deadlines.
Interface and co-ordinate with operations, customer services and account management.
Escalate any serious operational issues immediately to the Team Leader.
To carry out duties deemed necessary by Iron Mountain management.
Ensure full compliance with Sarbanes Oxley and other key operating standards.
Ensure compliance with Health and Safety (including Fire and First Aid) & ISO standards, as well as IM policies and procedures.
Responsible for processing client information while meeting company timelines
Key Skills, Requirements and Competencies:
Must demonstrate good customer service behaviors
Good verbal and written communication skills
Ability to work and communicate confidently within a multi-cultural environment and with all levels of the organization
Ability to manage large volume of request accurately, meticulous attention to detail and ensuring that everything is input in a timely manner.
Ability to work well under pressure and meet deadlines.
Effective communication skills
Sufficient relevant experience working within an operational service delivery role.
IT literate with knowledge of using all Windows based packages. (word/excel/ outlook)
This role will be subject to the ITAR regulations
US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE