Iron Mountain DS Senior Supervisor in Hoddesdon, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain are currently recruiting for an experienced DS Site Supervisor to join our team in Hoddesdon
Primary purpose of the role Senior Supervisor is management role at the DS Service Location, with the support of the site manager, ensuring that the facility performs to its optimal level, in line with agreed operating processes, achieving commercial objectives whilst being fully compliant to all local legislative and IME procedural requirements.
Key Accountabilities General
Ensure that all client objectives are achieved to their satisfaction and that a pro-active and professional client communications strategy is developed and maintained to the highest levels
Support the Digital Solutions Team Leaders in the execution of exceptional delivery services and contract maintenance programmes;
Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters;
Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives;
Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives;
Ensure that all required administration relating to daily operational throughput is managed and maintained;
Ensure that local operational staff are fully and regularly briefed on Task and Capture Centre performance, processes, procedures, objectives and other relevant information;
Ensure that all IME personnel policies are followed at all times.
Business Planning in close collaboration with the Site Manager, Operations Manager, Regional Operations Director.
Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility’s resources whilst meeting or exceeding client expectations.
Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.
Maintain adherence and certification of ISO27001, BS10008, and ISO9000
Relationship & Performance Management within the jurisdiction of responsibility:
Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback
Ensure that the Communications Strategy is being followed and that all team members are kept fully briefed of all operational expectations, via shift start huddles and shift handovers
Monitor the individual performance of direct reports, and subsequent subordinate personnel; quickly address below-standard performance results.
Ensure that an up-to-date and comprehensive skills matrix is maintained for all direct reports, and training plans are maintained and updated accordingly;
Liaise with relevant employees to ensure that detailed production schedules and priorities to meet or exceed client expectations are in place.
Monitor ongoing workloads to ensure that all resources are being fully utilised to minimum target values and within required SLA target objectives.
Ensure that all non-conformance reports raised in relation to contract breach are processed quickly and accurately for reporting through to Senior Management.
Liaise with client contacts and IME key stakeholders to ensure that all relevant deliverables are being provided to client expectations and in-line with contract obligations.
Quality Assurance & Continuous Improvement
Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records
Undertake investigations, publish reports and recommend remedial actions relating to non-conformance incidents.
Contribute fully to any investigation resulting from a major service failure, breach of contract or any instance that may damage the reputation of Iron Mountain or its relationship with an individual client, as requested by Senior Management.
Identify process improvements relating to the processing and production of all products and services delivered including close monitoring and interrogation of ongoing performance results.
Financial Management within the jurisdiction of responsibility:
Maintain a commercially viable operation through daily monitoring/interrogation of financial results.
Ensure that produced client products and services achieve/exceed agreed cost over-recovery objectives.
Ensure that local Iron Mountain DS contracts are delivered against agreed cost models; plan/initiate corrective action where an individual product, contract, order or individual member of staff is performing below required objectives.
Ensure that all financial data is being collated accurately and in a timely manner to ensure that precise financial performance data can be processed to agreed schedules.
Ensure that forecasting and planning of all daily deliverables is in-line with performance targets and sufficient to maximise the utilisation of all operational resources.
Flexible, adaptive & innovative team-player delivering processes and results.Exceptional presenter of hard operational facts, objectives and deliverables. Decisive and stress resistant manager able to handle variable and conflicting business issues delivering data services against complex client demands.
Category: gja_Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE