Iron Mountain Mailroom and Administration Shift Supervisor (Back Shift) in Hemel Hempstead, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
We are currently seeking Mailroom and Administration Shift Supervisor, on a 2:30pm - 11:00pm shift, to take responsibility for supervising all day to day operational service provision functions and activities of an assigned team, in the most cost effective and customer satisfying manner, whilst championing and implementing Iron Mountain policies & procedures.
The role will manage the operational mailroom in accordance with project procedures. The Mailroom and Administration Shift Supervisor will oversee teams who encompass all aspects of mailroom delivery including: mail receipt, threat checking, opening, batching, registration, validation, scanning, quality checks, storage activities and returning mail/out bounding duties.
What you will do
If successful, your duties will include:
Supervising the team on a day-to-day basis, including all aspects of people management such as employee development, performance management and absence management.
Leading teams in accordance with Iron Mountains Core Values and Code of Ethics.
Supporting Management to maintain all business, health and safety, and personnel standards within the team.
Ensuring prompt and accurate completion of all service requests by customers and clients.
Completing and maintaining all daily and weekly reports and logs for the team/site.
Completing and maintaining all records and forms with regards to receiving and/or releasing customer records.
Ensuring that all workflow procedures and processes are followed by direct reports.
Researching and resolving service issues whilst implementing suitable solutions.
Ensuring that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
Accurately processing financial and employee data.
Investigating and problem solving questionable data/reporting.
What you will bring
The successful candidate should ideally have:
Excellent People Management skills.
Experience of Managing Teams to perform within a Customer Service and target driven environment.
Experience of implementing new ideas and procedures in an engaging manner.
Experience of Managing conduct, attendance and performance.
The ability to motivate and engage high numbers of employees.
The ability to drive performance within a quality and customer focused environment.
Experience in Document handling and Scanning, with mailroom knowledge being a distinct advantage.
Experience of carrying out in-depth quality checks and process evaluation also an advantage.
Please note it is essential you are willing and able to complete enhanced government level security clearance checks.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE