Iron Mountain Data Center Operations Manager in Frankfurt, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Iron Mountain Data Center (IMDC) team is seeking a highly motivated Data Center Site Manager to join our team in Frankfurt, Germany. You will become part of our dynamic, fast growing international organization.
The Senior Manager will be responsible for data center operations and customer service delivery, ensuring the proper operation of the critical infrastructure equipment supporting the data center, provisioning of customer services, and ongoing customer relationship management. They will have direct supervision of 1-2 managers and/or direct and indirect supervision of 10-25 operations technicians and support roles.
They have the primary responsibility to ensure that the facility’s power, cooling, and various other subsystems are operating at peak performance, are maintained according to IMDC and Manufacturer’s schedules and recommendations, meet Customer SLA’s in terms of redundancy and uptime, and that these activities are managed in accordance with all regulatory and compliance frameworks. This position is in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required. This position is also responsible for developing the annual budget in support of these activities and ensuring budget adherence. As a Site Manager you have financial responsibilities with regards to Op Ex and Cap Ex procurement and monthly spend forecasting.
Responsibilities: (5-10 bullets of the responsibilities of the job)
Manage data center critical facility infrastructure operations;
Maintain a thorough knowledge of mechanical, electrical, controls and building systems;
Management of program tasks related to development of method of procedures, incident management, and root cause analysis in a 24x7x365 environment;
Manage third party contract and relationship;
Review performance of staff and subcontractors, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development;
Build a site culture of customer service consistent with Iron Mountain’s brand and history, and ensure quality of service throughout the customer life-cycle;
Develop and maintain the relation with all relevant stakeholders within the customer domain;
Understand customer perceptions and needs to translate these into business goals;
Responsible for ensuring the integrity of the documentation of all installations including assets, locations, connectivity, power distribution, customer loads and SLA deviations;
Ensure Data Center facility complies with public utility, environmental, Federal, State, City and County, and other agencies as required;
Ensure proper implementation and execution of QHSE standards
Key Skills, Requirements and Competencies: (5-10 key requirements, competencies and skills for the job)
Technical High School/University Diploma or equivalent required
Six (6) to ten (10) years’ experience in a critical operations environment. Data center experience required, electrical maintenance experience preferred
Ability to analyze and solve problems at their root, stepping back to understand the broader context to ensure we provide the best service to our customers possible
Ability to maintain a comprehensive understanding of the single line diagrams of all data centers in assigned location
Knowledge of the theory of operation of: Generators, double conversion UPS, transformers, circuit breaker panels, switchgear, centrifugal pumps, variable frequency drives, remotely actuated valves, cooling towers, chillers (including the refrigeration cycle), and heat exchanger
Familiarity with the procedures for performing hot work on energized electrical panels and protective equipment
Knowledge of the theory of data center fire detection and suppression
Knowledge of basic electrical theory including AC/DC power, power/voltage/current relationship, grounding, and electrical circuits
Ability to learn and retain sequence-of-operations for all data centers in assigned location, based on priority and skill of personnel
Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
Excellent PC skills with demonstrated proficiency in G Suite
Knowledge of the ITIL practices including Change management, Incident management and resolution
Good judgment and instincts in decision making
Ability to prioritize in complex, fast-paced environment
Able to demonstrate the ability to take ownership of technical issues
Experience building and managing teams
Excellent written and verbal communication skills in both German and English -able to communicate effectively with all levels of employees, contractors and customers
Ability to stay focused, efficient, and effective in managing multiple priorities
Strong interpersonal skills
Experience working in an International arena.
Category: gja_Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE