Senior Document Services Operator

Job Purpose & Summary:

You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.

Responsibilities & Tasks:

Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents. Develop good relationships and effective communication with both customers and staff. To complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents. Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure. Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy. You operate methodically, with a keen eye for detail. Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans. Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail. Ensure that as the Team Leader you highlight issues or improvement opportunities. Always maintain good housekeeping and a tidy environment. Comply with site Health and Safety regulations. Undertake any adhoc duties as requested by line management Ensuring work coming into the department is prioritised and scheduled appropriately. Manage and prioritise multiple projects in a fast-paced studio environment to meet tight deadlines.

Required Skills & Qualifications:

IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel. Good written English and numeracy skills. High level of attention to detail Good Communication skills Strong Customer Service skills required Leadership skills are essential

Competencies:

Focus on the customer Apply high standards of accuracy Communicate effectively Drive for results Take ownership and accountability Act as a team player

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0089251