Iron Mountain Implementation Manager - DMS in England, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
We are seeking an Implementation Manager who will be responsible for planning, leading and executing successful complex project engagements for new and existing customers, seamlessly transitioning the customer to the account support team. In this position you will work closely with the Sales Organization, Field operations, Account Services, and Customer Service Group (CSG) to coordinate and execute the implementation of major projects within the NAO service lines.
What will you do
Plan, monitor and execute successful projects within the NAO service lines
Work closely with the Sales Organization to ensure that project scope and requirements are clearly defined and understood
Coordinate with Field Operations and CSG to ensure that project resources are available and utilized efficiently
Engage Account Services during the project to ensure that the customer's needs are met and that they are satisfied with the project outcome
Transition the customer to the appropriate account support team at project completion
Ensure that projects are delivered on time, within budget, and meet customer requirements
Manage project risks and issues, and escalate to management as needed
Provide regular project status updates to stakeholders
What you will bring
Bachelor's degree in Business Administration, Computer Science or related field
Several years of experience in project management or implementation management, preferably in the technology industry
Experience managing complex projects with multiple stakeholders
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
PMP certification preferred
Business professional English (both written and spoken)
British National who has lived in the UK for more than 5 consecutive years and is able to pass a Home office Security Clearance check (SC)
What we offer
Competitive base salary with excellent benefits
Be part of an ever evolving global organisation focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
If you are a self-starter with a proven track record of successfully managing complex projects, we encourage you to apply for this exciting opportunity.
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE