Iron Mountain Document Services Operator in England, United Kingdom
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Purpose & Summary:
You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.
Working as part of the scanning team, you will be supporting the request for documentation to be digitised and fed into the clients document management system. Full training will be given, however previous experience of using document scanners, document management systems and data entry would prove beneficial.
Responsibilities & Tasks:
Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents.
Develop good relationships and effective communication with both customers and staff.
To complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents.
Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure.
Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy.
You operate methodically, with a keen eye for detail.
Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans.
Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail.
Ensure that the Team Leader is regularly informed of work progress and highlight issues or improvement opportunities.
Always maintain good housekeeping and a tidy environment.
Comply with site Health and Safety regulations. Undertake any adhoc duties as requested by line management
Required Skills & Qualifications:
IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel.
Full user training will be given Good written English and numeracy skills.
High level of attention to detail
Good Communication skills
Strong Customer Service skills required
Focus on the customer
Apply high standards of accuracy
Drive for results
Take ownership and accountability
Act as a team player
Location: Ansty, Coventry
Closing Date: Please apply as soon as possible.
Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase.
Health & Wellbeing .
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE