Iron Mountain MORTGAGE SOLUTIONS SUPERVISOR in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Job Summary : Oversee the day to day processes and teams for all operations under assigned scope of control in the most cost effective and customer satisfying manner by leading and coaching a high performance team. Ensure all employees understand and follow Safety & Security procedures. Interface and communicate daily with customers internal and external. Resolve issues, plan and staff area of responsibility, training, adhere to all department and compliance standards. Monitor metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document and process familiarity is required for the leader. Responsible for overall supervision of the specific task order(s) as well as daily reporting.
Operational Tasks - Accurately processing financial data and employee information. Build internal and external relationships. Lead, mentor, cross train and provide accountable standards and measurements to all department employees. Assist in time studies as requested by the business. Research and resolve customer issues while assessing work procedures. Manage all project and daily timelines. Must be able to multitask and prioritize competing tasks. Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.
Teaming/TCS – Consistently meet/exceed customer service level standards and act as the “voice of the employee”. Meet with your department daily to review service levels/performance and obtain feedback.
Human Resources/Workforce Leadership – Manage employees schedule including timecards, vacation, hiring, terminating, performance reviews and team meetings.
Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.
Perform other duties as assigned.
2-5 years of experience in a leader role in the mortgage service or document custody industry in a multi-business and multi-site operation.
Supervising and overseeing teams of 20+ associates
Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.
Experience in a goal oriented fast paced production based environment.
Ability to supervise, oversee and identify efficiencies within repetitive operational task(s)
Basic understanding of accounting and factors that affect margins.
Excellent Verbal and Written communication skills
Strong organizational and time management skills
Must physically work in the office
Effective communication with senior management, staff and internal/external customers
Critical thinking and problem solving skills
Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents
Most demonstrate and maintain excellent attendance
Ability to move quickly/accurately with hands while multitasking
Ability to work Overtime and Saturdays with short notice
Must be Detailed-oriented
Minimum Education: HS Diploma Minimum Experience: 1-3 years
Preferred Education: 2Yr Degree + Preferred Experience: 2-5 years
Certifications Required: None
Physical Requirements (lifting/standing/sitting):
Able to reach above head, lift and move files as required.
Able to move about the operation for 30-60% of your day.
Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
10-20 lbs. Occasionally
30-40 lbs. Occasionally
40 lbs+ Rarely
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE