Iron Mountain Mortgage Solutions Supervisor in Dallas, Texas
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.
Oversee the day-to-day projects and personnel within the Imaging Center. Interface and communicate daily with customers (internal/external), resolve issues, plan and staff for projects, adhere to department standards, monitor timelines and results.
Provide daily direction to employees in order to accomplish projects. Manage project timelines, quality and outcome of Customers orders.
Lead, mentor, cross train and provide accountable standards and measures to the department employees.
Perform time studies for Sales/Account Management.
Research and resolve customer issues, modify work procedures as needed to meet customer demand.
Manage HR related items: scheduling vacation, managing timecards, assist in performance reviews, assist in hiring and termination processes.
Ability to assist in the invoicing process.
Functional Knowledge, Skills, and Competencies:
Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge.
Basic understanding of Accounting and the factors that affect margins.
Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel.
This position requires good communication skills to communicate effectively internally and externally. There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication. Ability to communicate effectively current imaging processes.
Total travel: 5%
Local travel (Depending on District): 1%
Overnight travel: 1% - Corporate sponsored training or meetings
Minimum Education/Minimum Experience:
High School/2 – 4 Years
Preferred Education/Preferred Experience:
2 years college/2 – 4 Years
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.
Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Location(s) US-TX-Dallas
Requisition # 2019-23158