Iron Mountain Operations Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Mortgage Solutions Supervisor in Dallas, Texas

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Our Mortgage Solutions Supervisors are the face of Iron Mountain - see additional details below!


  • Competitive Pay

  • Quarterly Performance Bonus

  • Competitive Benefits Package- Eligible day 1 of employment

  • 401K w/ Company Match

  • Employee Stock Purchasing Program

  • Referral Bonuses

  • Tuition Reimbursement

  • 2 Weeks Paid Vacation, 7 Paid Holidays

  • Medical, Dental, Vision Benefits available immediately


Schedule: Monday- Friday + Saturday or Sunday (depending on team assignment).

Job Summary : Oversee the day to day processes and teams for all operations under assigned scope of control in the most cost effective and customer satisfying manner by leading and coaching a high performance team. Ensure all employees understand and follow Safety & Security procedures. Interface and communicate daily with customers internal and external. Resolve issues, plan and staff area of responsibility, training, adhere to all department and compliance standards. Monitor metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document and process familiarity is required for the leader. Responsible for overall supervision of the specific task order(s) as well as daily reporting.

Primary Responsibilities:

  • Operational Tasks - Accurately processing financial data and employee information. Build internal and external relationships. Lead, mentor, cross train and provide accountable standards and measurements to all department employees. Assist in time studies as requested by the business. Research and resolve customer issues while assessing work procedures. Manage all project and daily timelines. Must be able to multitask and prioritize competing tasks. Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.

  • Teaming/TCS – Consistently meet/exceed customer service level standards and act as the “voice of the employee”. Meet with your department daily to review service levels/performance and obtain feedback.

Experience Required:

  • 2-5 years of experience in a leader role in the mortgage service or document custody industry in a multi-business and multi-site operation.

  • Supervising and overseeing teams of 20+ associates

  • Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.

  • Experience in a goal oriented fast paced production based environment.

  • Ability to supervise, oversee and identify efficiencies within repetitive operational task(s)

  • Basic understanding of accounting and factors that affect margins.

Skills Required:

  • Excellent Verbal and Written communication skills

  • Strong organizational and time management skills

  • Must physically work in the office

  • Effective communication with senior management, staff and internal/external customers

  • Critical thinking and problem solving skills

  • Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents

  • Most demonstrate and maintain excellent attendance

  • Ability to move quickly/accurately with hands while multitasking

  • Ability to work Overtime and Saturdays with short notice

  • Must be Detailed-oriented

Education Required:

  • Minimum Education: HS Diploma Minimum Experience: 1-3 years

  • Preferred Education: 2Yr Degree + Preferred Experience: 2-5 years

Certifications Required: None

Physical Requirements (lifting/standing/sitting):

  • Able to reach above head, lift and move files as required.

  • Able to move about the operation for 30-60% of your day.

  • Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:

  • 10-20 lbs. Occasionally

  • 30-40 lbs. Occasionally

  • 40 lbs+ Rarely

Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0026991