Iron Mountain Mortgage Solutions Specialist I in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Job Summary- Follow Safety & Security procedures. Adhere to all department and compliance standards. Perform to metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document and process familiarity. Tasks performed may include document preparation, scanning, indexing, quality control, content review and certification responsibilities.
Operational Tasks - Accurately processing financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Excellent PC and keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.
Teaming/TCS – Consistently meet/exceed customer service level standards and metrics.
Human Resources/Workforce Leadership – Be familiar policies for timecards, vacation and team meetings. Be a positive force in the operation.
Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures.
Perform other duties as assigned.
3-6 Mos of experience in a in the mortgage service or document custody industry in a multi-business and multi-site operation.
Experience in a goal oriented fast paced production based environment.
Most possess or have experience in performing repetitive work task(s)
Basic Verbal and Written communication skills
Strong organizational and time management skills
Critical thinking and problem solving skills
Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents
Most demonstrate and maintain excellent attendance
Ability to move quickly/accurately with hands while multitasking
Ability to work Overtime and Saturdays with short notice
Must be Detailed-oriented
Minimum Education: HS Diploma/GED Minimum Experience: 3-6 mos
Preferred Education: HS Diploma/GED Preferred Experience: 1+ years
Certifications Required: None
Physical Requirements (lifting/standing/sitting):
Able to reach above head, lift and move files as required.
Sitting required for 80% of the day.
Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
10-20 lbs. Occasionally
30-40 lbs. Occasionally
40 lbs+ Rarely
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
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