Mortgage Solutions Specialist I

Follow Safety & Security procedures. Adhere to all department and compliance standards. Perform to metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document and process familiarity. Tasks performed may include document preparation, scanning, indexing, quality control, content review and certification responsibilities.

Primary Responsibilities:

• Operational Tasks - Accurately processing financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Excellent PC and keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents.

• Teaming/TCS – Consistently meet/exceed customer service level standards and metrics.

• Human Resources/Workforce Leadership – Be familiar policies for timecards, vacation and team meetings. Be a positive force in the operation.

• Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures.

• Perform other duties as assigned.

Physical Requirements (lifting/standing/sitting):

• Able to reach above head, lift and move files as required.

• Sitting required for 80% of the day for inbound and standing/walking 80% for outbound.

• Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:

• 10-29 lbs. Frenquently

• 30-40 lbs. Occasionally

• 40 lbs+ Rarely

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

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Requisition: J0089623