Iron Mountain Mortgage Manager (Special Projects) in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Project Manager, Mortgage Solutions, serves as the focal point for matters of collaboration among the leadership team, and the principle point of coordination with adjacent departments. As a trusted and empowered manager, this individual assists the Director with financial, operational and general management activities for the entire program. This role is also responsible for leading and executing select strategic initiatives that drive revenue growth, increase contribution margins and deliver increased process efficiency for the entire business.
Additionally, this role is responsible for the design and execution of communications specific for the program to internal and external stakeholders including employees, leaders and clients. She/he owns all leadership and planning forums and communication channels including QBR’s, annual planning meetings, events and other leadership forums.
She/he also occasionally represents progam and may be a proxy for the Director when needed. This requires having a deep understanding service portfolio, value propositions, financial measures and performance, product/service roadmaps, successes, plans, and team members.
The role serves as liaison to selected strategic partners for matters of collaboration. Plays an important role in evaluating performance results, identifying and assessing risk factors, managing action item registers and action trackers.
This role also plays a key role collaborating alongside the HR Business Partner and operations leadership team in the execution of the program workforce strategy, identifying talent, and opportunities to better align talent and organizational design to strategy.
Leads strategic initiatives and reports risks, opportunities results to Leadership
Organizes and gathers data and points of view from various internal and external sources and synthesizes this into actionable information and recommendations to DM leaders and other executives
Serves as a focal point for program commitments, and may be designated to represent the overall business intentions, performance, status and plans to various forums
She/he works cross-functionally to mobilize Iron Mountain-wide resources to:
Communicate the vision, mission and status
Interlock plans and initiatives
Identify and execute on opportunities for collaboration and or improvement
Monitors budget and actuals and identifies gaps and creates action plans
Prepare and direct meetings originated the Director and follow-up on subsequent action items.
Ensure that staff meetings are well planned and as efficient and impactful as possible
Anticipate and direct resolution of issues as needed
Liaise with internal communications to ensure alignment with strategic messages across the organization
Develops presentations and communications deliverables for the Director as needed
Plan, organize and lead business reviews to ensure that departmental goals, objectives and overall progress are being measured and reported on
Test alignment and impact of initiatives against long term strategy.
Ensure and track that all employees have goals and objectives that drive achievement of the program
Category: Operations Group
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