Iron Mountain Operations Jobs

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Responsibilities:

 Lead the team to provide timely, quality service and total customer satisfaction.

 Support the Warehouse Supervisor/Operations Supervisor to maintain all business standards,

health and safety, and personnel issues within the team.

 Ensure prompt and accurate completion of all service requests by customers.

 Complete and maintain all daily and weekly reports and logs for the team/site.

 Complete and maintain all records and forms with respect to receiving and/or releasing customer

records/assets

 Ensure that all workflow procedures and processes are followed by direct reports.

 Research and resolve service issues and implement solutions.

 Ensure that excellent communication of our goals and strategies is a characteristic of daily life in

order to drive the performance of the business.

 Investigate and problem solve questionable data/reporting

 Support the supervisory team in the recruitment of suitable high calibre, and customer service

focused staff.

 Complete staff attendance records and help keep overtime down, manage poor attendance

quickly

 Coach, train and guide direct reports to deliver high levels of quality service to customers.

 Supervise workloads, contribute to the setting of team targets for the site/region, and manage

poor conduct where necessary.

 Ensure that the desired standards of consistency, fairness and honesty are adhered to in all

personnel situations and develop the appropriate Iron Mountain culture.

 Ensure that standard policies and procedures are rolled out to the business unit in a timely

manner.

 Co-ordinate staff training and ensure sub ordinates are fully trained and following procedures and

process

 Support the Warehouse Supervisor/Operations Supervisor to ensure facilities are maintained to

the standards required for customer satisfaction and employee health and safety.

 Ensure computer systems are used properly within the team/site, using KPIs to analyse service

delivery performance, identify and implement improvements.

 Through the Operational Trainers, ensure all staff within the site receive sufficient and ongoing

training on internal systems and other relevant software.

 Assist with system conversions and ongoing developments to ensure a timely and efficient

implementation which is not disruptive to client service but enhances our go forward offering

Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0059766