Iron Mountain Implementation Manager in Columbus, Ohio
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. Explore different career possibilities to develop your skills and knowledge. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.
The Digital Solutions (DS) Implementation Manager is responsible for the end to end delivery and implementation of DS solutions for new and existing customers. The DS Implementation Manager works directly with customer business and IT resources to implement business process management solutions and manage the solution life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution. The DS Implementation Manager is also responsible for working closely with the sales organization, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of improved efficiencies, performance and reporting.
Essential Job Functions:
Responsible for leading implementation of technical solutions for DS customers.
Leads all phases of a customer’s DS technical project: works directly with customer project management and technical resources, provides direction to cross-functional technical team members, and works with internal stakeholders to meet internal performance requirements.
Serves as the primary customer facing contact for assigned project(s) for all customer resources including business and IT points of contact.
Lead a team of assigned technical resources through the DS Implementation Process, including customer requirements, solution design, solution development, and testing activities.
Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
Responsible for planning and delivering a successful DS solutions and seamlessly transitioning the customer to account management. Duties include: setting realistic expectations, developing implementation methodology and strategy, developing a detailed plan to support the strategy, reporting status and executing to the plan.
Manages the hand off to field operations and Help Desk support with established escalation procedures.
Manages internal project teams as required to execute project work and meet customer’s expectations.
Analyzes and resolves issues. Escalates issues to senior management when required.
Leads both internal and external team meetings to assist with open communications and project progress.
Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality and compliance.
Supports and promotes Iron Mountain core values.
Responsibility and Authority:
Responsible for the timely and successful implementation of DS projects.
Responsible for the transition of the customer to account management, field operations and Help Desk support.
Responsible for identifying, resolving and when necessary escalating, any issues that may be impeding the success of the project.
Functional Knowledge Skills & Competencies:
- Bachelor’s degree or equivalent work experience.
Proven internal/external written and verbal communication, interpersonal and analytical skills. Ability to multi-task and prioritize issues in a complex environment. Excellent customer service and organizational skills. Must be detail-oriented.
Strong computer skills. Must become proficient with DS product.
Requires 1-2 years of proven project management experience in a matrix environment.
1-2 years of experience managing implementation of highly technical, enterprise level BPO, Hosted, or similar systems (preferred).
Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry a plus.
Environmental job requirements:
- Remote; office environment; dusty plant environments. Ability to travel up to 50% of the time.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE