Supervisor-Digital Operations

Location: Chennai

Experience: 5+ years in a managerial role

Industry Preference: Banking, Insurance, BPO, Back Office

Education: Bachelor's Degree (MBA preferred)

Job Overview:

We are looking for an experienced Assistant Manager to oversee operations, drive team performance, and ensure seamless business delivery. The ideal candidate should have experience managing 80-100 associates with at least 5-6 Team Leaders reporting and a strong background in process management, workforce planning, and digital solutions projects .

Key Responsibilities:

• Team Leadership & Performance Management:

• Oversee a team of 80-100 associates, with direct reporting from 5-6 Team Leaders.

• Conduct daily/weekly reviews with Team Leaders and monitor process-level performance.

• Drive motivation and ensure high engagement levels among staff.

• Operational Management:

• Develop, implement, and review operational policies and procedures.

• Ensure adequate backups and planned leaves to maintain seamless business continuity.

• Manage workforce planning, scheduling, attrition, and absence management.

• Conduct associate-level interviews to ensure required staffing per business needs.

• Training & Development:

• Facilitate ongoing training, cross-training projects, and process upgrades.

• Deputize staff for product-related training and career development.

• Process Optimization & Quality Assurance:

• Identify process improvement opportunities, create SOPs, and manage process maps.

• Conduct system audits, monitor quality assurance, and implement problem resolution strategies.

• Work closely with IT to troubleshoot and resolve technical issues.

• Client & Financial Management:

• Build and maintain strong client relationships.

• Ensure timely completion of client/vendor billing and financial tasks.

• Contribute to Annual Operating Plans (AOP), GP optimization, and project costing.

• Reporting & Data Management:

• Utilize MS Excel, PowerPoint, Google Sheets, Google Docs, and Google Data Studio for MIS reporting.

• Track key performance indicators (KPIs) and generate analytical reports.

Key Skills & Qualifications:

• Strong people management skills with experience handling large teams.

• Excellent communication & presentation skills for client and internal interactions.

• Expertise in process improvement, workforce planning, and team motivation.

• Proficiency in MS Excel, PowerPoint, and Google Suite (Sheets, Docs, Data Studio).

• Ability to work extended hours, six-day workweeks, and weekends as per business needs.

• Willingness to travel to different sites/locations as required.

• Technical proficiency to collaborate with IT for process/system enhancements.

Interested candidates can share their resumes with runa.singha@ironmountain.com or apply for the role here.

Thanks and regards,

TA Team

Category: Operations Group

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Requisition: J0086397