Iron Mountain Warehouse Coordinator in Brooklyn, New York
About Iron Mountain
Iron Mountain/Makespace is a moving and storage company that services a residential customer base in 11 major markets across the U.S and Canada. We specialize in residential moving services (packing, wrapping, securing and moving all residential goods). We are currently looking for individuals who are motivated by providing first in class customer service to our customers, enjoy an active work environment and love to work with a collaborative team!
The Quality Improvement Specialist (QIS) will work primarily out of the Greenpoint, Brooklyn warehouse in a cross-functional role between Quality/Continuous Improvement and Operations. As a liaison between these teams, the QIS will be actively leading and deploying quality and improvement activities in the warehouse. The role will also be working closely with the Customer Support team to resolve field escalations and quality issues directly from customers.
Identify and quantify any recurring Ops issues; ensuring they are flagged to the appropriate managers and, when necessary, to Head of Quality.
Initiate, implement and lead the warehouse operations efforts to improve and sustain quality standards and improvement culture across all team members
Actively manage exception handling to investigate, troubleshoot and solve customer issues
Manage Quality Improvement Associates (QIA) on a day-to-day basis on various warehouse improvement activities
Establish and maintain warehouse 5S activities and ensure sustenance.
Perform and report frequent warehouse process audits and drive improvement through writing and deploying SOP’s along with OPS
Responsible for training and development of subordinate staff to drive SOP compliance
Actively engage with CS for ticket resolution and enhancing the customer’s experience
Must be proficient in the use of computer software. Previous experience with MS Word and Excel is required
Previous experience with Looker or SQL coding is useful but not required
Creative problem-solving and critical thinking is required
Must be comfortable lifting or moving objects up to 50 pounds and sitting/standing for 8+ hours per day
Ability to work independently and as part of a team
Must be detail oriented and organized
Must be capable of multitasking and communicating with a variety of people and personalities
Must be able to effectively use written and verbal communication skills
Knowledge of Six Sigma, Lean can be extremely valuable but not required
Consistent Predictable Shifts- Monday-Friday 7:00AM-3:00PM
Competitive Hourly Pay
Full Benefits - Eligible Day 1 of Employment
Paid Vacation, Holiday, Personal/Sick
401K (Company Match)
Employee Stock Purchase Program
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Every Iron Mountain employee has an obligation to promptly report issues and violations.Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job. Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Requisition # 2019-22638