Iron Mountain Technical Solution Manager, Digital Solutions - Government in Boyers, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
The Technical Solution Manager is responsible for the end to end delivery, implementation, and long term support of Digital Solutions (DS) for new and existing Federal, State, and Local government customers. The Technical Solution Manager works directly with customer business, internal operations, and IT resources to implement business process management solutions and manage the solution life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution.
The Technical Solution Manager is also responsible for working closely with the sales organization, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of improved efficiencies, performance and reporting.
The Technical Solution Manager is responsible for long term change management and technical support management for assigned customers for the life of the account.
Essential Job Functions:
⬥Leads all phases of a customer’s DS technical project: works directly with customer project management and technical resources, and provides direction to cross-functional technical team members.
⬥Utilize industry expertise implementing projects that include FISMA, FedRAMP, ATOs, and other government-specific requirements to successfully design technical solutions and lead both internal and customer stakeholders through the effort
.⬥Partners with internal Operational stakeholders to meet internal performance requirements (including quality and financial targets), create processing efficiencies, and support day-to-day business delivery through the technical solutions we provide.
⬥Develops detailed project plans utilizing various scheduling tools for all project phases.
⬥Develops and documents detailed system design specifications, technical project requirements and system functional design diagrams.
⬥Hosts and leads steering level meetings with internal and customer executive level stakeholders.
⬥Leads both internal and external project team meetings to assist with open communications and project progress. Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality and compliance.
⬥Manages a team of assigned technical resources through the DS Implementation and Change Management Processes, including customer requirements, solution design, solution development, and testing activities.
⬥Navigates both internally and externally within the customer’s organization to access resources and build consensus regarding strategy and direction of the DS project.
⬥Analyzes and resolves issues. Receives, tracks and reports on customer reported technical issues and drives them to completion. Escalates to senior management when required.
⬥Develops internal and external workflows along with associated training documents. Assists with the training of local field operations to implement and service customers.
⬥Identifies potential product and services opportunities during the project.
⬥Supports and promotes Iron Mountain core values.
Requires 3-5 plus years of proven project management experience supporting government projects.
Requires 3-5 plus year of experience managing implementation of highly technical, enterprise level BPO, Hosted, or similar systems
Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry a plus
Active Public Trust or DOD Clearance a plus
Bachelor’s degree in Management or a related field.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE