Iron Mountain Operations Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Customer Service Representative in Boyers, Pennsylvania

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Our Customer Service Representatives are the face of Iron Mountain and enjoy all the benefits of a career! See the details below.


  • Competitive Pay

  • Quarterly Performance Bonus

  • Competitive Benefits Package

  • 401K w/ Company Match

  • Employee Stock Purchasing Program

  • Referral Bonuses

  • Tuition Reimbursement

  • 2 Weeks Paid Vacation, 7 Paid Holidays

  • Medical, Dental, Vision Benefits available immediately

Location: 1137 Branchton Road, Boyers, PA 16020

Pay: $17.00/hour

Hours: Monday through Friday 8:00am-5:00pm

Job Duties:

  • Mortgage document and process familiarity

  • 2 years of recent mortgage service/document custody experience required

  • Knowledge of Fannie Mae, Freddie Mac, Ginnie Mae guidelines a plus

  • Mortgage Document preparation

  • Document Scanning and indexing tasks

  • Content review and certification responsibilities

  • Ability to train new employees on job responsibilities and tasks

Primary Responsibilities:

  • Operational Tasks - Accurately processing financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Research and resolve customer issues. Excellent PC and keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents. Cross train employees or provide new hire training as required.

  • Teaming/TCS – Consistently meet/exceed customer service level standards and metrics. Understand the daily volumes to meet service levels/performance and obtain feedback.

  • Human Resources/Workforce Leadership – Be familiar with the employees schedule including timecards, vacation and team meetings. Be a positive force in the operation.

  • Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.

  • Perform other duties as assigned.

Experience Required:

  • 2 years of recent experience in the mortgage service or document custody industry in a multi-business and multi-site operation.

  • Experience in a goal oriented fast paced production based environment.

  • Must possess or have experience in performing repetitive work task(s)

  • Basic understanding of accounting and factors that affect margins

Skills Required:

  • Basic Verbal and Written communication skills

  • Strong organizational and time management skills

  • Critical thinking and problem solving skills

  • Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents

  • Most demonstrate and maintain excellent attendance

  • Ability to move quickly/accurately with hands while multitasking

  • Ability to work Overtime and Saturdays with short notice

  • Intermediate or better MS Excel skill level

Must be Detailed-oriented

Education Required:

  • Minimum Education: HS Diploma/GED Minimum Experience: 3-6 mos

  • Preferred Education: 2Yr Degree + Preferred Experience: 1+ years

Physical Requirements (lifting/standing/sitting):

  • Able to reach above head, lift and move files as required.

  • Sitting required for 70-80% of the day.

  • Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:

  • 10-20 lbs. Occasionally

  • 30-40 lbs. Occasionally

  • 40 lbs+ Rarely


Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0026547