Iron Mountain Customer Service Representative in Boyers, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Our Customer Service Representatives are the face of Iron Mountain and enjoy all the benefits of a career! See the details below.
Quarterly Performance Bonus
Competitive Benefits Package
401K w/ Company Match
Employee Stock Purchasing Program
2 Weeks Paid Vacation, 7 Paid Holidays
Medical, Dental, Vision Benefits available immediately
Location: 1137 Branchton Road, Boyers, PA 16020
Hours: Monday through Friday 8:00am-5:00pm
Mortgage document and process familiarity
2 years of recent mortgage service/document custody experience required
Knowledge of Fannie Mae, Freddie Mac, Ginnie Mae guidelines a plus
Mortgage Document preparation
Document Scanning and indexing tasks
Content review and certification responsibilities
Ability to train new employees on job responsibilities and tasks
Operational Tasks - Accurately processing financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Research and resolve customer issues. Excellent PC and keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents. Cross train employees or provide new hire training as required.
Teaming/TCS – Consistently meet/exceed customer service level standards and metrics. Understand the daily volumes to meet service levels/performance and obtain feedback.
Human Resources/Workforce Leadership – Be familiar with the employees schedule including timecards, vacation and team meetings. Be a positive force in the operation.
Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.
Perform other duties as assigned.
2 years of recent experience in the mortgage service or document custody industry in a multi-business and multi-site operation.
Experience in a goal oriented fast paced production based environment.
Must possess or have experience in performing repetitive work task(s)
Basic understanding of accounting and factors that affect margins
Basic Verbal and Written communication skills
Strong organizational and time management skills
Critical thinking and problem solving skills
Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents
Most demonstrate and maintain excellent attendance
Ability to move quickly/accurately with hands while multitasking
Ability to work Overtime and Saturdays with short notice
Intermediate or better MS Excel skill level
Must be Detailed-oriented
Minimum Education: HS Diploma/GED Minimum Experience: 3-6 mos
Preferred Education: 2Yr Degree + Preferred Experience: 1+ years
Physical Requirements (lifting/standing/sitting):
Able to reach above head, lift and move files as required.
Sitting required for 70-80% of the day.
Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
10-20 lbs. Occasionally
30-40 lbs. Occasionally
40 lbs+ Rarely
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE