Iron Mountain Continuous Improvement Specialist - Global Business Services in Bogotá, Colombia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
This role is a key member of the Enterprise Business Process Improvement team that will use the Global Business Services (GBS) platform to identify and execute improvements across the Iron Mountain enterprise. The main focus of this role is to identify and execute a portfolio of improvement projects using structured problem solving, lean and six sigma methodologies (DMAIC), Agile and other improvement methods such that these projects shall realize tangible and measurable results for the business in the form of cost savings, customer experience improvement, process simplification and/or process quality improvements.
Identify and create mechanisms to collect data on key issues affecting GBS processes from CX,
GBS Leadership priorities, non-compliances from Audits, internal systemic issues and best practices.
Establish a portfolio of projects for improvement initiatives with clearly identified ROI’s and/or cost savings that are aligned with business KPI’s.
Establish criteria to prioritize these improvement initiatives and get buy-ins from key stakeholders
Execute improvement projects leveraging key tools such as Lean, Six Sigma, Agile, statistical process control, and root cause analysis/structured problem solving and realize the ROI and/or cost savings.
Execute cross-functional workouts to realize the improvements.
Collaborate with Global Process Owners on the above responsibilities to help drive improvements around GBS critical processes
Standardize the improvements via QMS and Control Plans so they are sustained
Train and coach key stakeholders to ensure the follow up actions are taken to sustain the improvements
Report the improvements to GBS’s leadership team
Develop a dashboard/system for awareness and transparency on improvement projects across GBS and Iron Mountain.
Conduct Internal Audits per the business needs
CANDIDATE EDUCATION REQUIREMENTS
Bachelor’s degree is required, preferably in Engineering
Six Sigma Green Belt Certification or equivalent experience
Six Sigma Black Belt or Master Black Belt certification or equivalent experience preferred
6 to 12 years of experience leading and executing Six Sigma and/or lean projects
Experience working with data and a fact based approach
Ability to use structured problem solving
Work across multiple functions collaboratively to meet desired objectives
Ability to lead and facilitate cross-functional activities
Ability to do data analytics and drive insights
Ability to prioritize and use judgement
Flexibility to take on a wide range of initiatives and manage multiple projects
Demonstrated project management skills and experience leading complex projects
Ability to simplify complex information to communicate to various audiences
Strong written/verbal communications and ability to communicate at all levels in the organization
Finance and IT Industry experience a plus
Internal Auditing experience a plus
Category: Operations Support (OS)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE