ROI / Data Entry Specialist

Come Work for Iron Mountain

The Release of Information (ROI) Specialist is responsible for the accurate and timely processing of requests for patient health information in accordance with HIPAA, federal and state regulations, and organizational policies. This position involves extensive data entry, typing, and documentation to ensure efficient handling of all requests. The ROI Specialist plays a key role in safeguarding patient confidentiality and ensuring compliance with all legal and regulatory standards.

Location: 3000 2nd Avenue South Birmingham, AL 35233

Hours: Monday - Friday 10:30 PM - 7:00 AM

Pay: 16.50 per hour

Key Responsibilities:

• Process incoming requests for medical records via mail, fax, email, portals, or in person.

• Accurately enter request details, patient data, and release activity into electronic tracking systems.

• Type and prepare correspondence, authorization forms, and other documents related to ROI requests.

• Verify requestor identity and ensure proper authorization and compliance with applicable laws and policies.

• Retrieve, review, and prepare medical records using electronic health record (EHR) systems.

• Maintain detailed logs of all ROI activity, ensuring accuracy and completeness in data entry.

• Respond promptly to inquiries from patients, providers, attorneys, and other requestors.

• Handle sensitive information with a high degree of confidentiality and professionalism.

• Assist with legal requests, subpoenas, audits, and court-ordered disclosures.

• Stay current on ROI policies, HIPAA regulations, and state laws governing health information.

Qualifications:

• High school diploma or GED required.

• 1–2 years of experience in a healthcare setting, preferably in ROI, medical records, or health information management.

• Strong data entry and typing skills with high accuracy and attention to detail.

• Experience in EHR systems (e.g., Epic, Cerner) and ROI management software.

• Working knowledge of HIPAA and medical records release regulations.

• Excellent organizational, communication, and customer service skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Certification (e.g., RHIT, RHIA, CRIS) is a plus but not required.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0089618