Supervisor - Imaging Operations

About the Role

As a Supervisor – Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team, oversee their Key Result Areas (KRAs), and collaborate closely with ground staff to ensure project execution aligns with defined SOPs.

This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly, quarterly, and annual targets and budgets.

You should have a strong grasp of automation opportunities, emerging technologies, and productivity enhancement through time and motion studies, with a focus on minimizing manual intervention.

Key Responsibilities

• Supervise end-to-end digitization operations for large-scale clients.

• Lead and manage a team of 50–100 members, ensuring adherence to KRAs.

• Collaborate with cross-functional teams to ensure project milestones are met.

• Conduct Proof of Concept (POC) activities and support project planning.

• Act as a liaison between Key Account Managers and the Delivery Team.

• Ensure compliance with SOPs and industry best practices.

• Contribute to the development of Annual Operating Plans (AOP) and cost optimization strategies.

• Prepare and validate project costing and RFP responses.

• Identify areas for process automation and technology integration.

Qualifications & Experience

• Graduate (mandatory); MBA in Operations preferred.

• Minimum 5–7 years of experience in large-scale digitization projects, preferably in judiciary/government sectors.

• Proven experience managing large teams (50–100 members).

• Strong knowledge of scanning technologies, metadata management, DMS, and workflow automation.

• Hands-on experience with production scanners and basic server handling.

• Proficient in Google Sheets, Docs, Presentations, and MIS reporting; experience with Google Data Studio is a plus.

• Familiarity with the competitive landscape and market trends in digitization is desirable.

• Customer-centric mindset with a focus on delivering quality outcomes.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088900