Supervisor - Imaging Operations
- Job Category: Operations Group
- Job Type: Full time
- Reqid: J0088900
About the Role
As a Supervisor – Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team, oversee their Key Result Areas (KRAs), and collaborate closely with ground staff to ensure project execution aligns with defined SOPs.
This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly, quarterly, and annual targets and budgets.
You should have a strong grasp of automation opportunities, emerging technologies, and productivity enhancement through time and motion studies, with a focus on minimizing manual intervention.
Key Responsibilities
Should have handled a team of 120-150 H/C & at least 5-6 Team leaders reporting.
Banking/Insurance/BPO/Back Office experience preferred.
Prior experience of handling Digital solutions projects
Conduct Daily/Weekly reviews with Team Leaders and monitor process level performances on daily basis.
Develop, implement, and review operational policies and procedures.
To ensure planned leaves and enough back-ups created for seamless business delivery.
To ensure on-going training & cross training projects for Staff, process upgrades and deputing them for product related trainings.
To ensure the motivation levels of the Staff is always kept high
Work force Planning, Scheduling, Attrition management, absence management, etc.
Conduct associate level Interviews and ensure required staff available as per business needs.
Establish a high standard for productivity, quality, and customer service as well as define user guidelines
Build a strong client relationship.
Help promote a company culture that encourages top performance and high morale.
Client & Vendor Billing and other financial tasks completion as per defined process.
Process Maps, SOP creation, Identifying process improvement opportunities
Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
Should have sound Technical knowledge of systems and software’s for identifying problems and work with IT for solution
Maintain consistent professional improvement through workshops, training session and active participation in team projects & events.
Experience in contributing to AOP, GP optimization, project costing
Skills, Qualification & Experience
Bachelor’s Degree Must, MBA preferred.
Strong MS-Excel & Power Point Presentation Skills, Google Sheets, Docs, and MIS reporting with Google Data Studio will be an added advantage .
Customer Focus, Excellent Verbal Communication & Presentation skills, Process
Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.
Overall 8-14 years of professional experience with 4+ years of managerial experience
Ready for Relocation as per Business requirements
Ready to travel to different sites/locations as per Business requirement
Ready for extended working hours, Six days working and working on Week offs as per business requirement.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0088900
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.