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y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Service Delivery Manager, Digital Operations in Aspropyrgos, Greece

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity

The successful candidate will be responsible for leading and managing Service Delivery of Iron Mountain’s Digital Solutions business line for one large government contract. Accountable for the end to end Service Delivery from contract signature to termination of the contract. Work closely with the Cluster Leader of the market(s), the Implementation Project Manager and the Operation Manager, to drive Operational Excellence, Financial Results, Business Development, Positive Employee Experience, Customer Satisfaction and Safety within the specific market(s). Provides leadership on all aspects of Operational Excellence and partners with other functional teams to coordinate strategic selling and operational efforts for the market(s). Reports directly to the Cluster Leader. Generally manages and interacts with a group of team leaders, supervisors and coordinators. Relies on experience and judgment to plan and accomplish goals. Provides overall, long-term coordination and management to company technical projects from initiation through delivery. Establishes effective communication with Customer representatives, 3rd party PMs, Suppliers and Partners as well as colleagues across technical and non-technical departments in order to identify key plan tasks and due dates. Involved in planning and managing project schedule and budget, and ensures that technical projects follow those plans. Ensure that technical projects remain on schedule and within budget. This is a customer facing role.

What you will do

● Responsible for planning, executing, and managing the operational and customer objectives.

● Regularly interact with the Customer which includes regular updates, escalations and new

initiatives.

● Manage the operation for one specific customer contract to meet or exceed service level

expectations to meet client SLA’s

● Establish and track internal Key Performance Indicators to monitor workflow and assess

performance and develop action plans to address underperformance

● Monitor daily performance of all operations and management by taking action to maintain

operational compliance with all company policies, procedures, and cost control objectives.

● Develop short, mid, and long-term goals for improving processes and optimizing technology, lead

organizational change initiatives with relevant stakeholders to secure buy-in and adoption,

successful implementation, after-action reviews to solicit feedback and address any remaining

issues

● Establish KPIs and metrics to track and report on performance of processes and transform data

into actionable insights and recommendations.

● Lead and/or support optimization initiatives and projects while providing leadership and driving

behaviors of direct reports through Operational Excellence.

● Work cross-functionally with the other teams in the organization and interact with all levels of

the organization to manage the business.

● Responsible for driving a strong culture of leadership development with consistent standards

and approaches to talent assessment

● Responsible for creating a positive and inclusive work environment that values and respects the

ideas and experience of all employees. Ensure Iron Mountain’s core values are upheld

throughout the market providing necessary leadership and focus to the frontline workforce.

● Effective manage complex decision making process with significant organizational impact,

managerial and budgetary responsibilities.

● Hold Operations Supervisors accountable to ensure safety & security procedures are followed

and understood by the team, the quality of service is continuously improving, and that they are

conducting semi-annual self-audits for the market to prepare for audits from the Internal Audit

group.

● Actively participate in the safety review process to ensure we have addressed root causes and

taken corrective action to prevent future instances.

What you will bring

● 5 to 10 years experience leading/managing in a customer focused delivery environment.

Experience in the digital solutions industry a plus

● BSc in relevant disciplines, including Project Management, Technology, Business Management,

Engineering.

● Graduate degree a plus

● Prince and/or PMI or equivalent certifications. Willingness to acquire certification also a plus

● Process improvement, Lean Sigma experience

● Previous experience in a matrix management organization

● Previous operational experience in a fast growing environment strongly preferred

● Previous experience managing client accounts, developing client relationships and maintaining a

high degree of client retention.

● Strong P&L experience of similar scope and size

● Strong business and financial acumen

● Demonstrated ability to build short and long-term business plans

● Ability to work with all levels of the organization

● Excellent knowledge of MS Project, Smartsheets or any other equivalent Project scheduling tool.

What we offer

  • A defined and achievable career path.

  • Be part of an ever evolving global organisation focused on transformation and innovation.

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences.

Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0067069

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