Iron Mountain Operations Jobs

of working.</p><p></p><p>Our <a href="" target="_blank">Cores Value</a><a href="" target="_blank">s</a> and <a href="" target="_blank">Code of Ethics</a> are our north star
ending an email to <a href="" target="_blank"></a> . See the Supplemen
y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Digital Operations Manager in Aspropyrgos, Greece

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.


This role is responsible for operational thought leadership of the company’s business line across Greece This leadership will draw upon industry experience and management skills to lead through influence across Field Operations in pursuit of profitable growth and operational excellence. The role comes with expectations to be the expert in country for operational delivery in terms of best practices, efficiency, quality and new capabilities. Will participate in sales support, customer business reviews, financial planning, performance analysis and making adjustments as required.

Key accountabilities

  • Leading the Operations Support effort in Greece. Operations Support provides assistance to the company’s locations such as: planning assistance on large implementations, technical troubleshooting assistance, quality improvement initiatives, equipment & technology identification, root cause analysis, margin enhancement initiatives, capacity planning, continuous improvement efforts, best practice identification & communication, assist in resolving Customer escalations and temporary management assignments.

  • Oversee Operational Excellence Program for Greece. Program promotes desired behavior in delivery with respect to Quality, Efficiency and Service. Program should evolve as operations matures and needs of Customers and Market evolve. Responsibility to make sure appropriate metric and targets are in place. Must be able to communicate effectively across organization and explain importance of metrics and validity of targets to a diverse group through a combination of data and experience.

  • Assist in Sales Support and Customer communication as warranted. Will be called upon to lend Operational and Industry Expertise for large and/or complex Sales pursuits. Some travel to Customer locations, participation in complex solution design and discussions related to pricing strategy will be required. May serve as escalation point in Customer communication to explain root cause & remediation of issues.

  • Assist in financial forecasting, budgeting and multi-year planning process in support of business line strategy. Must be able to recommend actions to undertake in order to improve upon shortfalls or evolve business consistent with business line strategy.

  • Manage vendors and partner relationships in support of business line strategy. For this business line, vendors are typically associated with offshoring efforts, technology & equipment provider and production supply vendors. Will participate in day to day management of partner performance.

  • Operate within agreed upon budgets for team.

  • Actively support and Comply with all IT Governance, data protection and other compliance programs where appropriate.

People Leadership

  • Management of in country digital operational leaders.

  • Oversee staff development where required, including recruitment, setting performance goals,

conducting performance reviews, developing training plans.

  • Provide consistent and clear feedback to team members on performance against goals and


  • Identify critical roles and ensure succession plans are put in place to mitigate risk to the business.

  • Identify, reward and promote high-potential candidates within established HR processes and


  • Identify strengths and weaknesses in field organization and partner with field leadership on proper

handling of situations.

  • Assist in recruiting desired talent through personal professional network.

Decision Making Authority and Budgetary Responsibility

  • Responsible for determining tools and equipment necessary for delivery success. Can approve

investments and purchases in line with corporate guidance.

  • Managing to agree upon budget with authority over human resource actions within staff in

conjunction with HR business partners and organization policies.

  • Authority to approve departmental travel and normal SG&A expenses for team and cost center.


  • Direct staff of multiple resources across region of responsibility.

  • May have resources located in other geographies consistent with business line strategy.

Knowledge, skills & education

  • Hands on experience with BPM (mailroom, scanning, data capture services) in support of multiple Customer industries.

  • Ability to lead large and diverse operational teams and comfortable leading & interacting with technical teams.

  • Ability to analyze financial statements, forecast and measure to budget.

  • Broad knowledge and technical background in document management.

  • Bachelor’s degree required; advanced degree a plus.

  • Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.

  • Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies.

  • Ability to work well in a globally matrixed organization that is fast paced with heavy competition for scarce resources.

  • Must be able to manage programs assigned such that high-impact issues are identified, understood, communicated, and dealt with in a manner that mitigates risk to the program.

  • Virtual and remote teaming ability.

  • Excellent facilitation and presentation skills.

  • Strong customer and executive communication skills, written & verbal.

  • Comfortable with financial analysis and operational metric trend analysis.

  • LEAN Six Sigma experience and formal belt training a plus.

  • Greek and English language required.

Special requirements

  • Travel as required (30% minimally)

Category: gja_Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0052473