Iron Mountain Operations Supervisor in Antrim, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Responsible for supervising all day to day operational service provision functions and activities of an assigned team, in the most cost effective and customer satisfying manner, whilst championing and implementing IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery.
Supervise the team to provide timely, quality service and total customer satisfaction.
Support the DC Manager/Assistant Manager to maintain all business standards, health and safety, and personnel issues within the team.
Ensure prompt and accurate completion of all service requests by customers.
Complete and maintain all daily and weekly reports and logs for the team/site.
Complete and maintain all records and forms with respect to receiving and/or releasing customer records/media
Ensure that all workflow procedures and processes are followed by direct reports.
Research and resolve service issues and implement solutions.
Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
Ensure full compliance with Sarbanes Oxley and other key operational standards.
Accurately process financial and employee data.
Investigate and problem solve questionable data/reporting
Responsible for the recruitment of suitable high calibre, and customer service focused staff.
Complete staff attendance records and help keep overtime down, manage poor attendance quickly
Coach, train and guide direct reports to deliver high levels of quality service to customers.
Supervise workloads, conduct yearly staff appraisals, contribute to the setting of team targets for the bonus plan for the site/region, and discipline poor conduct where necessary.
Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate Iron Mountain culture.
Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
Co-ordinate staff training and ensure sub ordinates are fully trained and following procedures and process
Support the Data Centre Manager/Assistant Data Centre manager to ensure facilities are maintained to the standards required for customer satisfaction and employee health and safety.
Ensure computer systems are used properly within the team/site, using KPIs to analyse service delivery performance, identify and implement improvements.
Through the Operational Trainers, ensure all staff within the region receive sufficient and ongoing training on SKP, and other relevant software.
Assist with system conversions and ongoing developments to ensure a timely and efficient implementation which is not disruptive to client service but enhances our go forward offering.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE